Terms of Service

These terms cover this website and the audit engagements sold through it. The Harbor accessibility widget, scanning and the dashboard are a separate service under separate terms — see Service Terms.

Agreement to Terms

By accessing this website, you agree to these Terms of Service. If you do not agree, please do not use the site. These terms govern your use of the Harbor Accessibility Co.^™ website. Audit engagement terms are covered by a separate service agreement, which carries the commitments published under Engagement Delivery Commitments below.

Services Description

Harbor Accessibility Co. provides web accessibility audit and consulting services. Information on this website describes our general service offerings. Specific deliverables, timelines, and pricing for your engagement are defined in a signed service agreement.

Engagement Delivery Commitments

This section and the two that follow state commitments Harbor Accessibility Co. makes on every audit engagement. They form part of the signed service agreement for that engagement, and they apply as written unless the agreement gives you terms that are more favorable.

The ACR delivery date is committed at signing rather than estimated. If we miss it, automatic credits apply against the engagement fee: a credit of 10% for delivery 1 to 5 business days late, 20% for 6 to 10 business days late, and 30% for more than 10 business days late. Credits apply automatically and do not depend on a request from you.

If delivery runs more than 10 business days past the committed date, you may also cancel the engagement entirely. If you do, you owe nothing, and you keep all work product produced to that point.

Business days spent waiting on client-side prerequisites, including environment access, staging credentials, and approvals, are excluded when we determine whether delivery is late.

These commitments cover when the report arrives and the accuracy of the testing behind it. They are not a guarantee of a compliance outcome, which no audit can provide, and they do not change the scope of the services set out in your service agreement.

Work Product If an Engagement Is Interrupted

Your audit data, including audit notes, evidence, and draft reports, is version controlled and backed up throughout the engagement rather than assembled at the end. If anything interrupts the engagement, you receive all completed work product and owe nothing for undelivered phases. Billing runs in milestones, so what you pay tracks the work that has been delivered.

Continuity of the Practitioner

If the practitioner performing your engagement becomes unavailable, the choice of what happens next is yours. You may wait, with the automatic late-delivery credits above applying; you may take all completed work product together with a prorated refund; or Harbor Accessibility Co. will arrange a handoff to a qualified DHS Trusted Tester practitioner from our professional network.

No Legal Advice

Nothing on this website constitutes legal advice. Our audits assess conformance to WCAG 2.2 AA success criteria and produce documentation commonly used in compliance contexts, but we do not make legal determinations about ADA, Section 508, or any other regulatory compliance. Consult qualified legal counsel for compliance-specific guidance.

Accuracy of Information

We make reasonable efforts to keep the information on this website accurate. However, we do not warrant that all content is complete, current, or error-free. Pricing, timelines, and service details are subject to change and are confirmed in your service agreement.

Intellectual Property

All content on this website, including text, graphics, logos, and design, is the property of Harbor Accessibility Co. and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

Limitation of Liability

Harbor Accessibility Co. provides this website on an “as is” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, regarding the website’s fitness for a particular purpose. We are not liable for any indirect, incidental, special, or consequential damages arising from your use of this website. Nothing in these terms limits our liability for gross negligence, willful misconduct, or violations of applicable law. Liability for audit services is governed by the separate service agreement for each engagement.

External Links

This website may contain links to third-party sites. We do not control and are not responsible for the content or practices of those sites.

Governing Law

These terms are governed by the laws of the Commonwealth of Pennsylvania. Any disputes arising from these terms will be resolved in the courts of Erie County, Pennsylvania.

Indemnification

You agree to defend, indemnify, and hold harmless Harbor Accessibility Co. and its employees from any claims, damages, or costs arising from your use of this website in violation of these terms.

Changes to Terms

We may update these terms at any time. Changes will be noted by updating the revision date at the top of this page. Continued use of the website after changes are posted constitutes acceptance of the revised terms.

Contact

Questions about these terms? Email us at [email protected].